Terms and conditions

www.intolerancetest.co.uk is the domain name owned by – Chrysalis Health and Wellbeing Ltd
Company registration number is – Email [email protected].
By browsing, using or purchasing any of our products, you are agreeing to be bound by our terms and conditions, along with our privacy policy.


Chrysalis Health and Wellbeing ® and this website do not make any medical diagnosis, any information given is for informational purposes only and should not be used as a substitute for professional medical advice, diagnosis or treatment.

If you have a medical condition or symptoms of a medical condition and have questions regarding this , please seek the advice of your doctor or other qualified health provider.

All possible diagnoses indicated by this test or this website needs to be discussed and confirmed with a qualified medical practitioner.Never ignore professional medical advice or choose to not seek it due to the information given on this website or the test results reported.

Reliance on any information provided by Chrysalis health and wellbeing ® and this website is solely at your own discretion and risk. We can not be held responsible for any adverse effects that may occur by the usage of the information provided.

If you feel you have a medical emergency, call your doctor or medical emergency services immediately.

This method of testing only indicates intolerance/sensitivity and does not test for type IgE allergies.For allergy testing advice and help, the services of an allergy specialist should be sought.

Some of the content on this website maybe provided by third parties, we do not and can not verify that this information provided by these third parties is true, accurate and complete.

Your use of our website
*please read our terms and conditions before ordering products from our website.

  • these terms and conditions may be subject to change, and updated from time to time.Please review regularly to see if these have been updated before purchasing.
  • We only use your personal information as laid out in the details of our privacy policy ( link to privacy policy).
    Prior to your test being completed with us. Full payment must be received.
    We except PayPal and all major credit and debit cards, except American Express.
  • We reserve the right to change our prices at any time.
  • Sometimes we will run promotional offers, these offers can not be used in conjunction with any other offer
  • Offers are limited to the time stated in the promotional marketing information regarding the offer, and can not be used outside this timeframe.

Following your purchase of your desired product from our website and payment has been received, a submission form along with instructions will be emailed to the email address you supplied to us. You may need to check your spam and junk, and unblock our email address [email protected] to ensure that you don’t miss any vital correspondence from us.

  • Please follow the instructions provided,print and complete the submission form enclosing your sample, returning it to the address provided in the instructions.
  • please ensure that the correct postage has been paid, you are responsible for the cost of postage and we can not be held responsible for items that are not delivered. We cannot be held responsible for theft, loss or damage of samples that haven’t been received by us , we recommend that all items are sent via recorded or signed for delivery method to avoid this.
  • on receiving your sample, we will email the supplied email address to inform that we have received the sample.
  • we aim to deliver your results via email in a comprehensive pdf report within 7-10 working days.
  • Delivery times are approximate and can not be guaranteed.

Cancellations and refunds
Your satisfaction is of upmost importance to us, we are confident that our testing can help you and are happy to offer a 100% money back guarantee if you are not satisfied with our service.
To be eligible for a refund, you need to have completed the supplied food diary for a minimum of 6 weeks following receiving your test results. The completed food diary will need to be sent to us where it will be looked at before a refund can be processed. If no improvement in symptoms is observed within the 6 weeks of performing the elimination diet of the recommended items highlighted in the test, you are entitled to a full refund. Please note, refund is for the price of the test only and does not include the cost of postage.
To receive your refund, you will need to provide the following information and email it to – [email protected].

  • Name used to purchase
  • Email address used to purchase
  • Website order number
  • Date of purchase
  • Transaction amount

Please note that refunds can only be claimed within 90 days of purchase.

We want you to be satisfied, please contact us directly so we can assist you in resolving any problems, opening a PayPal dispute claim will delay our resolution process.

Disputes and Liability
In the unlikely event that there is a dispute, the English courts shall have complete jurisdiction to settle any dispute or claim that may arise from or in connection with these terms and conditions.

  • If you have any medical conditions or concerns , you are responsible,It is recommended to seek advice from a registered medical practitioner for you to discuss any dietary changes prior to taking action.
  • The information contained within this website and other information that maybe sent to you does not constitute medical advice and is not tailored to your particular requirements, it is general information regarding health and nutrition only.
  • Every effort will be taken to ensure that the information on this website is up to date and accurate, we can not give any warranty as to it’s accuracy and will not be responsible for the results arising from the use of the information.All information provided, is for informational purposes only and does not constitute medical advice, the use of this site is at your discretion and risk.
  • The tests sold by our website are sold for personal use only, we will not be held responsible or liable to you for any indirect loss, damage, costs, expenses or other claims of compensation which come out of the supply or use of our tests, or in connection with this website.
  • We disclaim all expressed and implied warranties in relation to the tests we provide as far as is lawfully allowed.
  • Our liability for direct financial loss arising from the use of our website and tests is limited to the purchase price of the test, or except in relation to liability for death or personal injury, in which no limit is applicable.